1. Who is International Supply Support Company (ISSC)?

International Supply Support Company (ISSC) is a Saudi company specialized in logistics services and customs clearance. Established in 1975, the company has over 50 years of experience supporting businesses and factories across the Kingdom of Saudi Arabia.
ISSC is considered one of the early adopters of digital transformation in customs clearance through the Fasah platform, and is committed to delivering high-quality and efficient services.

2. What services does International Supply Support Company (ISSC) provide?

The company offers a comprehensive range of services, including:

  • Customs clearance at all air, sea, and land ports

  • Domestic and international land transportation

  • Warehousing and warehouse management services

  • Customs and regulatory consultancy

  • Client training on customs clearance systems and the Fasah platform

3. How does (ISSC) manage its logistics and customs clearance operations?

(ISSC) relies on an integrated operational system that connects technical, logistics, and field teams through advanced electronic systems to ensure fast execution and high accuracy.
The process begins with receiving and reviewing client documents, followed by data entry through the Fasah platform, coordination with customs authorities, completion of clearance procedures, and timely delivery of goods.

The company also relies on:

  • An internal tracking system to monitor each shipment step by step

  • Qualified Saudi professionals stationed at ports, airports, and land borders

  • A centralized management office in Jeddah overseeing client communication and periodic reporting

This integrated system enables ISSC to deliver reliable and efficient services aligned with national quality standards and the requirements of the Zakat, Tax and Customs Authority (ZATCA).

4. What distinguishes International Supply Support Company (ISSC)?

  • Over 50 years of experience in customs clearance and logistics

  • Official accreditation from the Zakat, Tax and Customs Authority (ZATCA)

  • Fully electronic processing via the Fasah platform

  • A team of certified and professional customs brokers

  • Nationwide coverage with fast transaction processing

  • Dedicated technical support and customer service

5. What types of goods can be cleared through (ISSC)?

The company handles all types of goods, including:

  • Industrial and commercial goods

  • Raw materials and consumer products

  • Equipment and spare parts

  • Restricted goods or items requiring special permits

  • E-commerce shipments

6. How can I start customs clearance services?

  1. Contact the (ISSC) team via phone or email

  2. Provide the required documents (invoice, bill of lading, certificate of origin)

  3. Grant electronic authorization through the Fasah platform

  4. Receive the shipment after completion of customs procedures

7. Does the company provide transportation services after customs clearance?

Yes, (ISSC) offers domestic and international land transportation services from the port to the client’s warehouse or final destination, with real-time shipment tracking available.

8. Does the company provide warehousing services?

Yes, (ISSC) operates modern and secure warehouses in strategic locations across the Kingdom, offering short-term and long-term storage solutions, along with integrated inventory management and distribution services.

9. How does (ISSC) ensure speed and accuracy in customs clearance?

  • Use of advanced electronic systems through the Fasah platform

  • Thorough data review prior to submission

  • Continuous follow-up with customs authorities to avoid delays

  • Direct supervision by specialized teams at every stage of the clearance process

10. How can I contact International Supply Support Company (ISSC)?

Address:
Kingdom of Saudi Arabia – Jeddah – Madinah Road – Saudi Business Center – 9th Floor – Office No. 905

Phone:
+966 12 650 0054

Email:
cs@issc.sa

Website:
www.issc.sa

At (ISSC), we believe that transparency and clear information are the foundation of trust with our clients.
Therefore, we are always committed to answering all inquiries and providing the necessary support to ensure a smooth and efficient experience across all our services.