Applicable as of 01-05-2021
This is the Privacy Policy of International Supply Support Company, registered at the Jeddah chamber of commerce as based at Jeddah Islamic port, Jeddah 22322, Saudi Arabia (hereafter “ISSC”, “we”, “us”, “our” or “ours”).
This Privacy Policy elaborates on our processes of gathering, processing, using and protecting data, in relation to our website https://issc.sa (hereafter “website”). The processing of (personal) data happens in compliance with the General Data Protection Regulation (1st May 2021) and all Saudi national laws additional to this regulation.
Our Privacy Policy is applicable to all users/visitors of/on our website (hereafter “users”).
What data do we gather?
We gather the following personal data if you provide us with such:
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Name;
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Company name;
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Telephone number;
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Email address;
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Communication between the user and ISSC (we may send service-related emails).
Also, by using our website, you give permission for us to gather the following data:
Logfile information
We gather the information that your browser sends each time you visit our website. This log file may contain information such as your IP address, browser type, version of the browser, the pages of our website which you visit, the time and date of your visit, location if you share this, the time spent on our pages and other statistics.
We do NOT gather your IP address with the intention to identify you as a person. We will not compare the unidentifiable data we possess with other available information in order to determine your identity.
Analytical services
We use the analytical services of third parties. These services help us to analyse trends and traffic on our website. These third-party services gather data sent by your computer, or other devices, to our website. This data concerns the pages of our website which you visited, add-ons we use and the functionalities of our website which you use. These tools use ‘cookies. These are plain text files that are saved on your hard-drive, or in the internal memory of your computer. Cookies are not harmful and nonintrusive and cannot damage any files on your computer. Cookies gather unidentifiable data about your log information and behaviour. We cannot in any way identify you. You can easily delete these cookies from your computer from the folder ‘Cookies’. You can also change your browser settings to prevent your browser from automatically accepting cookies. Google Analytics installs a permanent cookie on your web browser, but cannot identify you. This cookie cannot be used by any other party than Google. Google’s right to use and share information is limited by the ‘Google Analytics Terms of use’ and the ‘Google Privacy Policy. U can prevent Google Analytics from identifying you by switching off cookies in your browser settings.
ISSC uses remarketing services to advertise on websites of third parties, after your visit to our website. We, and third parties with which we cooperate, use cookies to optimise advertisements showed to you based on your previous sessions.
Google: Google AdWords remarketing service is offered by Google Inc. You can opt-out for YouGoogle Analytics for Display Advertising by visiting the Google Ads Settings page: http://www.google.com/settings/ads. Google advises installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout. Analytics Opt-out Browser Add-on offers users the ability to prevent their data from being gathered and shared by Google Analytics. For more information about the privacy policy of Google, you can visit the following website: http://www.google.com/intl/en/policies/privacy/.
All other services we use to gather information concerning the behaviour of our visitors follow hereunder. The information they gather is not linkable to a person and exclusively offer insight into the quality of our website and our services. This information is used to optimise our website and services.
Google Analytics: Analyses your visit to our site. It offers anonymous statistics that are not linkable to a person.
Hotjar: Analyses your visit to our site. It offers anonymous statistics that are not linkable to a person.
LeadForensics: Analyses your visit to our site. It offers anonymous statistics that are not linkable to a person.
How do we use this data?
All gathered data is used to support and improve our services and website by:
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Testing and improving the user experience of our website and services;
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Chartering statistics, such as the number of visitors and traffic on our website;
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Diagnose and solve technical issues;
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Test and/or develop new products and functionalities.
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Adjusting, optimising and targeted offering of information based on visitor profiles and company types.
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Enter into contact with (potential) customers
Communication
We can use the personal data provided by you to contact you for newsletters or marketing- and promotional purposes which may be of interest to you. You can opt-out for these communications by contacting us through [email protected] with the subject “Opt-out of promotional communication”.
How is this information shared?
We will not rent or sell your (personal) data to third parties. We may considering our justified interest, share data if not in conflict with the General Data Protection Regulation, in order to be able to use the services of these third parties, unabated the responsibility of these third parties and us to handle this data with care and responsibility. We may also share available data in order to comply with a competent governmental order/issue of a governmental institution with sufficient and effective jurisdiction.
We are not responsible for data that is gathered, stolen or multiplied by a third party, without our permission, by an unlawful intrusion, a violation of a law or regulation, unabated our responsibility to take adequate measures to prevent such intrusion or violation.
Change of competence
If ISSC, or a part thereof, is sold, transferred or any of our assets becomes property of another entity (for example as a result of a fusion, takeover, bankruptcy, ending or selling-off), data available via the website may also be transferred. The buyer or receiver will honour the agreements in this privacy policy.
Lawful request and damage prevention
We are, by a lawful request, capable to give access to any data available to us, to save and/or share (for example in case of a search warrant, court order or summons). We are also competent to save and/or share data if we deem in necessary for tracking, preventing and report fraud or other illegal activities to protect you, others and ourselves. Data received by us can be opened, edited and stored for a longer period if this is necessary to comply with a judicial order, a legal obligation, an investigation regarding our conditions, policy or in any other way to prevent damages.
Safety and security
ISSC takes adequate and appropriate technical and organisational measures to secure your data from loss or any illegal access. We have taken security measures to protect data on our website. However, ISSC cannot guarantee that this data will never be opened, revealed, changed or destroyed. You are, at all times, responsible for the management of correspondence between you and ISSC. We are not responsible for the functionality, privacy or security measures of any other organisation/entity.
The use of our website and the data exchanged, gathered and analysed is encrypted with an SSL certificate. You can recognise it by the lock and green letters in the URL bar.
International transfer
Gathered information and statistics may be transferred and maintained, by the aforementioned third parties, on computers or servers outside the Netherlands, where regulations regarding data protection may differ. This concerns unidentifiable data.
Storage period
In compliance with the law, ISSC stores data no longer than is necessary for the realisation of the goals it was gathered or processed for, unabated our responsibility to comply with legal duties, such as maintaining a just and good administration and data policy.
Right to access, object, change and to be forgotten
When you wish to access your data, request a change to this data, object to our possession of that data or if you want to exercise your right to be forgotten, for example in case of incorrect, irrelevant or incomplete information, you can send a request via email to [email protected] with the subject “Request with regard to personal data”. It is also possible to file a complaint with the Dutch supervisor for the protection of personal data, i.e. Autoriteit Persoonsgegevens.
Applications, website and third party services
We are not responsible for the practices of applications, websites or services of third parties, which are linked to or from our website. Our privacy policy is not applicable if/when you click a link to go from our website to another application, website or service. Your behaviour in an application, on a website or service of a third party, where under parties with a link on our website, are subject to their own rules and policies.
Information abroad
Laws and regulations regarding data and privacy in foreign countries may differ from Dutch laws and regulations. The General Data Protection Regulation, which is applicable in the entirety of the European Union, is not detailed regarding all privacy-related topics. Laws and jurisprudence can differ per country, for example with respect to who qualifies as a minor. Dutch law is applicable to the use of our website and services.
Changes
ISSC may, from time to time and without preceding warning or further notice, change this privacy policy, to comply with new regulation and/or other legal obligations. It is recommended to read this privacy policy from time to time. Changes to this privacy policy enter into force the moment it is published on our website.
Contact
If you have any question regarding this privacy policy, you can contact us by sending an email to [email protected] with the subject “Inquiry about Privacy Policy”.
