{"id":9101,"date":"2025-10-09T14:55:47","date_gmt":"2025-10-09T11:55:47","guid":{"rendered":"https:\/\/issc.sa\/%d8%a7%d9%84%d8%a3%d8%b3%d8%a6%d9%84%d8%a9-%d8%a7%d9%84%d8%b4%d8%a7%d8%a6%d8%b9%d8%a9\/"},"modified":"2026-01-13T16:34:27","modified_gmt":"2026-01-13T13:34:27","slug":"faq","status":"publish","type":"page","link":"https:\/\/issc.sa\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<h3 style=\"text-align: justify;\" data-start=\"140\" data-end=\"197\"><strong><span style=\"color: #263778;\">1. Who is International Supply Support Company (ISSC)?<\/span><\/strong><\/h3>\n<p style=\"text-align: justify;\" data-start=\"199\" data-end=\"657\">International Supply Support Company (ISSC) is a Saudi company specialized in logistics services and customs clearance. Established in 1975, the company has over 50 years of experience supporting businesses and factories across the Kingdom of Saudi Arabia.<br data-start=\"463\" data-end=\"466\" \/>ISSC is considered one of the early adopters of digital transformation in customs clearance through the Fasah platform, and is committed to delivering high-quality and efficient services.<\/p>\n<hr data-start=\"659\" data-end=\"662\" \/>\n<h3 style=\"text-align: justify;\" data-start=\"664\" data-end=\"741\"><strong><span style=\"color: #263778;\">2. What services does International Supply Support Company (ISSC) provide?<\/span><\/strong><\/h3>\n<p style=\"text-align: justify;\" data-start=\"743\" data-end=\"807\">The company offers a comprehensive range of services, including:<\/p>\n<ul style=\"text-align: justify;\" data-start=\"809\" data-end=\"1074\">\n<li data-start=\"809\" data-end=\"862\">\n<p data-start=\"811\" data-end=\"862\">Customs clearance at all air, sea, and land ports<\/p>\n<\/li>\n<li data-start=\"863\" data-end=\"913\">\n<p data-start=\"865\" data-end=\"913\">Domestic and international land transportation<\/p>\n<\/li>\n<li data-start=\"914\" data-end=\"963\">\n<p data-start=\"916\" data-end=\"963\">Warehousing and warehouse management services<\/p>\n<\/li>\n<li data-start=\"964\" data-end=\"1002\">\n<p data-start=\"966\" data-end=\"1002\">Customs and regulatory consultancy<\/p>\n<\/li>\n<li data-start=\"1003\" data-end=\"1074\">\n<p data-start=\"1005\" data-end=\"1074\">Client training on customs clearance systems and the Fasah platform<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1076\" data-end=\"1079\" \/>\n<h3 style=\"text-align: justify;\" data-start=\"1081\" data-end=\"1155\"><strong><span style=\"color: #263778;\">3. How does (ISSC) manage its logistics and customs clearance operations?<\/span><\/strong><\/h3>\n<p style=\"text-align: justify;\" data-start=\"1157\" data-end=\"1564\">(ISSC) relies on an integrated operational system that connects technical, logistics, and field teams through advanced electronic systems to ensure fast execution and high accuracy.<br data-start=\"1336\" data-end=\"1339\" \/>The process begins with receiving and reviewing client documents, followed by data entry through the Fasah platform, coordination with customs authorities, completion of clearance procedures, and timely delivery of goods.<\/p>\n<p style=\"text-align: justify;\" data-start=\"1566\" data-end=\"1593\">The company also relies on:<\/p>\n<ul style=\"text-align: justify;\" data-start=\"1595\" data-end=\"1846\">\n<li data-start=\"1595\" data-end=\"1664\">\n<p data-start=\"1597\" data-end=\"1664\">An internal tracking system to monitor each shipment step by step<\/p>\n<\/li>\n<li data-start=\"1665\" data-end=\"1745\">\n<p data-start=\"1667\" data-end=\"1745\">Qualified Saudi professionals stationed at ports, airports, and land borders<\/p>\n<\/li>\n<li data-start=\"1746\" data-end=\"1846\">\n<p data-start=\"1748\" data-end=\"1846\">A centralized management office in Jeddah overseeing client communication and periodic reporting<\/p>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\" data-start=\"1848\" data-end=\"2040\">This integrated system enables ISSC to deliver reliable and efficient services aligned with national quality standards and the requirements of the Zakat, Tax and Customs Authority (ZATCA).<\/p>\n<hr data-start=\"2042\" data-end=\"2045\" \/>\n<h3 style=\"text-align: justify;\" data-start=\"2047\" data-end=\"2116\"><strong><span style=\"color: #263778;\">4. What distinguishes International Supply Support Company (ISSC)?<\/span><\/strong><\/h3>\n<ul style=\"text-align: justify;\" data-start=\"2118\" data-end=\"2483\">\n<li data-start=\"2118\" data-end=\"2184\">\n<p data-start=\"2120\" data-end=\"2184\">Over 50 years of experience in customs clearance and logistics<\/p>\n<\/li>\n<li data-start=\"2185\" data-end=\"2261\">\n<p data-start=\"2187\" data-end=\"2261\">Official accreditation from the Zakat, Tax and Customs Authority (ZATCA)<\/p>\n<\/li>\n<li data-start=\"2262\" data-end=\"2316\">\n<p data-start=\"2264\" data-end=\"2316\">Fully electronic processing via the Fasah platform<\/p>\n<\/li>\n<li data-start=\"2317\" data-end=\"2373\">\n<p data-start=\"2319\" data-end=\"2373\">A team of certified and professional customs brokers<\/p>\n<\/li>\n<li data-start=\"2374\" data-end=\"2430\">\n<p data-start=\"2376\" data-end=\"2430\">Nationwide coverage with fast transaction processing<\/p>\n<\/li>\n<li data-start=\"2431\" data-end=\"2483\">\n<p data-start=\"2433\" data-end=\"2483\">Dedicated technical support and customer service<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2485\" data-end=\"2488\" \/>\n<h3 style=\"text-align: justify;\" data-start=\"2490\" data-end=\"2544\"><strong><span style=\"color: #263778;\">5. What types of goods can be cleared through (ISSC)?<\/span><\/strong><\/h3>\n<p style=\"text-align: justify;\" data-start=\"2546\" data-end=\"2596\">The company handles all types of goods, including:<\/p>\n<ul style=\"text-align: justify;\" data-start=\"2598\" data-end=\"2784\">\n<li data-start=\"2598\" data-end=\"2633\">\n<p data-start=\"2600\" data-end=\"2633\">Industrial and commercial goods<\/p>\n<\/li>\n<li data-start=\"2634\" data-end=\"2673\">\n<p data-start=\"2636\" data-end=\"2673\">Raw materials and consumer products<\/p>\n<\/li>\n<li data-start=\"2674\" data-end=\"2703\">\n<p data-start=\"2676\" data-end=\"2703\">Equipment and spare parts<\/p>\n<\/li>\n<li data-start=\"2704\" data-end=\"2759\">\n<p data-start=\"2706\" data-end=\"2759\">Restricted goods or items requiring special permits<\/p>\n<\/li>\n<li data-start=\"2760\" data-end=\"2784\">\n<p data-start=\"2762\" data-end=\"2784\">E-commerce shipments<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2786\" data-end=\"2789\" \/>\n<h3 style=\"text-align: justify;\" data-start=\"2791\" data-end=\"2840\"><strong><span style=\"color: #263778;\">6. How can I start customs clearance services?<\/span><\/strong><\/h3>\n<ol style=\"text-align: justify;\" data-start=\"2842\" data-end=\"3100\">\n<li data-start=\"2842\" data-end=\"2887\">\n<p data-start=\"2845\" data-end=\"2887\">Contact the (ISSC) team via phone or email<\/p>\n<\/li>\n<li data-start=\"2888\" data-end=\"2972\">\n<p data-start=\"2891\" data-end=\"2972\">Provide the required documents (invoice, bill of lading, certificate of origin)<\/p>\n<\/li>\n<li data-start=\"2973\" data-end=\"3035\">\n<p data-start=\"2976\" data-end=\"3035\">Grant electronic authorization through the Fasah platform<\/p>\n<\/li>\n<li data-start=\"3036\" data-end=\"3100\">\n<p data-start=\"3039\" data-end=\"3100\">Receive the shipment after completion of customs procedures<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"3102\" data-end=\"3105\" \/>\n<h3 style=\"text-align: justify;\" data-start=\"3107\" data-end=\"3186\"><strong><span style=\"color: #263778;\">7. Does the company provide transportation services after customs clearance?<\/span><\/strong><\/h3>\n<p style=\"text-align: justify;\" data-start=\"3188\" data-end=\"3366\">Yes, (ISSC) offers domestic and international land transportation services from the port to the client\u2019s warehouse or final destination, with real-time shipment tracking available.<\/p>\n<hr data-start=\"3368\" data-end=\"3371\" \/>\n<h3 style=\"text-align: justify;\" data-start=\"3373\" data-end=\"3425\"><strong><span style=\"color: #263778;\">8. Does the company provide warehousing services?<\/span><\/strong><\/h3>\n<p style=\"text-align: justify;\" data-start=\"3427\" data-end=\"3640\">Yes, (ISSC) operates modern and secure warehouses in strategic locations across the Kingdom, offering short-term and long-term storage solutions, along with integrated inventory management and distribution services.<\/p>\n<hr data-start=\"3642\" data-end=\"3645\" \/>\n<h3 style=\"text-align: justify;\" data-start=\"3647\" data-end=\"3714\"><strong><span style=\"color: #263778;\">9. How does (ISSC) ensure speed and accuracy in customs clearance?<\/span><\/strong><\/h3>\n<ul style=\"text-align: justify;\" data-start=\"3716\" data-end=\"3976\">\n<li data-start=\"3716\" data-end=\"3781\">\n<p data-start=\"3718\" data-end=\"3781\">Use of advanced electronic systems through the Fasah platform<\/p>\n<\/li>\n<li data-start=\"3782\" data-end=\"3826\">\n<p data-start=\"3784\" data-end=\"3826\">Thorough data review prior to submission<\/p>\n<\/li>\n<li data-start=\"3827\" data-end=\"3892\">\n<p data-start=\"3829\" data-end=\"3892\">Continuous follow-up with customs authorities to avoid delays<\/p>\n<\/li>\n<li data-start=\"3893\" data-end=\"3976\">\n<p data-start=\"3895\" data-end=\"3976\">Direct supervision by specialized teams at every stage of the clearance process<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3978\" data-end=\"3981\" \/>\n<h3 style=\"text-align: justify;\" data-start=\"3983\" data-end=\"4052\"><strong><span style=\"color: #263778;\">10. How can I contact International Supply Support Company (ISSC)?<\/span><\/strong><\/h3>\n<p style=\"text-align: justify;\" data-start=\"4054\" data-end=\"4171\"><strong data-start=\"4054\" data-end=\"4066\">Address:<\/strong><br data-start=\"4066\" data-end=\"4069\" \/>Kingdom of Saudi Arabia \u2013 Jeddah \u2013 Madinah Road \u2013 Saudi Business Center \u2013 9th Floor \u2013 Office No. 905<\/p>\n<p style=\"text-align: justify;\" data-start=\"4173\" data-end=\"4204\"><strong data-start=\"4173\" data-end=\"4183\">Phone:<\/strong><br data-start=\"4183\" data-end=\"4186\" \/>+966 12 650 0054<\/p>\n<p style=\"text-align: justify;\" data-start=\"4206\" data-end=\"4231\"><strong data-start=\"4206\" data-end=\"4216\">Email:<\/strong><br data-start=\"4216\" data-end=\"4219\" \/><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4219\" data-end=\"4229\">cs@issc.sa<\/a><\/p>\n<p style=\"text-align: justify;\" data-start=\"4233\" data-end=\"4261\"><strong data-start=\"4233\" data-end=\"4245\">Website:<\/strong><br data-start=\"4245\" data-end=\"4248\" \/><a class=\"decorated-link\" href=\"http:\/\/www.issc.sa\" target=\"_new\" rel=\"noopener\" data-start=\"4248\" data-end=\"4259\">www.issc.sa<\/a><\/p>\n<p style=\"text-align: justify;\" data-start=\"4268\" data-end=\"4581\">At (ISSC), we believe that transparency and clear information are the foundation of trust with our clients.<br data-start=\"4412\" data-end=\"4415\" \/>Therefore, we are always committed to answering all inquiries and providing the necessary support to ensure a smooth and efficient experience across all our services.<\/p>\n","protected":false},"excerpt":{"rendered":"<\/p>\n<p class=\"btn-excerpt\"><a class=\"btn btn-default btn-sm \" href=\"https:\/\/issc.sa\/en\/faq\/\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9101","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - 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